Best Buy Web Site Pricing Probed

Best Buy company is under investigation by Connecticut, the Attorney-General, consumers complained that they were denied treatment, found in the electronic retailers Web site by store employees who played a shape similar to the web site listed prices higher some commodities.

"The key question is whether the consumer advertising, including a quotation, and then denied the price when, at the store," Connecticut Attorney General Richard Bururi door Sami said Tuesday.

Blumenthal said that his office had received at least 20 complaints, the columnist at the experience of one of Hartford, Connecticut, the men and found a laptop computer bestbuy.com 729.99 US dollars on advertising, and then went to the Best Buy stores such as employees, they seem to Check-Out Web site at the same time told him the price is actually 879.99 US dollars.

Limengbulaiente, the spokesman for richfield - based retailer confirmed that store employees have access to an internal Web site looks almost identical to the public bestbuy.com website. However, she said the companys policy is to always to provide customers with the lowest offer, unless it specifically identified to deal with the only online shoppers.

"This is unfortunate, some of which have been described," Bryant said. "We learned very quickly is that we are no longer clear, however, in communicating to our employees policies, and how to implement it in our store." "Have also never been to deliberately mislead our customers, period," Bryant said.

Bryant said, the difference in price bestbuy.com and internal Web site can be attributed to market factors, in the individual stores. "Price in the price of bestbuy.com is a national," she said.

Similarity in appearance and bestbuy.com and internal web site "is justified in time," Bryant said. "Now is the time to re-examine it? Very likely. " Bururi door Sami said that if his office found no deliberate acts, penalties could include fines or restitution to customers, among other options. Bryant said that the company is actively cooperate with the investigation.

Bryant said, Connecticut is the only contact with the United States, the best purchase of the site issue. But she said that consumers from all over the country began contacts, the company and the similar stories after the incident, drew publicity. She said that the solution of these problems will be part of the overall response.

Best Buy, the nations largest retailer of consumer electronics products.